Knowledge to help end users, IT or service professionals resolve issues faster

iMatch and iSolve from Softlib Software help end users, IT or service professionals resolve issues faster and without assistance. Unique machine learning of your corporate terminology, knowledge virtualization and collaboration gets you exactly the knowledge you need.

iMatch – Automated Customer Service/Support agent

iMatch automatically responds to new issues by matching them with existing Solutions or past issues, overcoming the need for manual search or to guess the right keywords in order to get to the right knowledge. iMatch patent pending matching technology accurately delivers Self Help to end users as well as assists Service agents in leveraging existing knowledge.

iSolve – Virtual Knowledge Base

Got too much information in too many separate and un-organized information sources? iSolve is the complete solution for knowledge virtualization & management, allowing you to organize/add/share/search/navigate/analyze federated knowledge without moving any information around. iSolve is typically implemented in days.

What Customers Are Saying:

“…With SoftLib we have reduced the number of customer support calls.” Jose Villarreal, Director of Customer Support at Xirrus

“…iSolve helps our team do more with the same resources.” Burkhard Storch, Product Manager at Deutsche Bundesbank

“…In the tight economy of today it was imperative to invest in technology that will free up our team and provide immediate ROI.” Sharon Gietl, CIO, Doe Run