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Rethink Business Service Management

Neebula Business Service Management (BSM) delivers results within weeks. Provided as a managed service, our BSM solution automatically maps your IT infrastructure to business services, and then dynamically adapts to changes. We let you manage your IT from a business perspective – quickly identifying the impact of IT changes and problems on your business. Rethink what you know about Business Service Management.

 

The challenge – using BSM to deliver improved IT Incident and Problem Management

The goal of IT is to provide the best service to the business. ITIL Incident and Problem Management are recognised functions that require a lot of help from BSM tools to achieve effective improvements in IT system availability and to rapidly establish the impact and root cause of IT problems.

BSM resolves the issues caused by the complexity of business services spanning many software applications and servers. But it relies on the creation and maintenance of a central map of all IT components and their relationships to business services. We call this a Business Service Model. In current BSM solutions such modeling is performed manually, at best with the aid of imperfect discovery tools. Models are hard to create and even harder to maintain.

Service Modeling is the big problem today

Just modeling a single business service takes on average 2 person-weeks and additional time is spent annually on maintaining the service model in a changing environment. This is why BSM projects can take a long time, be very costly and never end. And as data centers are becoming dynamic through adoption of virtualization and cloud architectures, the task of manually building and maintaining the service map is an impossible mission. Customer surveys show that 75% of IT organizations fail to meet their goals in this area.

ServiceWatch is the right BSM solution to truly support Incident and Problem Management

Since the Service model plays a critical role in modern IT management, an innovative approach to this modeling problem that addresses the challenges above is needed. Neebula ServiceWatch uses patented technology to automate the creation and maintenance of the service model, keeping it up to date even in a dynamic environment, thereby enabling BSM implementation in virtual, cloud and other dynamic situations. ServiceWatch automates the use of the service model for availability management allowing you to truly understand the status of your business services and what impacts them.

6 reasons to chose ServiceWatch:

  • Automatic Service Modeling in minutes not days or weeks
  • Automatic generation of the service impact model
  • Holistic cross-domain IT event impact on business services
  • Realtime picture of IT application/service health
  • Impact/change models rapidly point up problem root cause
  • Ease of deployment allows value in days not months or years

Download the ServiceWatch factsheet here

 

Who is using ServiceWatch?

Major Airline Case Study

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